Frequently Asked Questions
Everything you need to know about your MEDITHERAPY experience.
What shipping methods do you offer?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns for most unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products dermatologically tested?
Yes, all MEDITHERAPY products undergo rigorous safety testing and quality control to ensure they meet industry standards for efficacy and skin compatibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer service team directly.